The Stove Shop’s mission is to help our customers stay warm & save money. Our eight core values provide clarity in our goal. Learn more about The Stove Shop or our historic showroom.
Serve with grace, generosity, & grit:
– Grace: It’s the calm in the chaos, a reassuring presence in a storm. It’s patience, empathy, and a quiet confidence that whispers, “We’ve got you covered.”
– Generosity: More than just giving; it’s a spirit of abundance. We don’t count the cost because we’re investing in relationships, not just making transactions.
– Grit: It’s the fire in our belly, the resolve in our spine. It’s showing up, digging deep, and not backing down because we promised we’d be here for you.
Prioritize health & safety—even when inconvenient:
– Safety & health are central to our business at The Stove Shop. We are putting fire in homes on purpose. Our team takes the responsibility of safe fireplace installation and service seriously. In order to provide a circle of safety for our employees and customers, we invest in quality material, long term education, NFI certification and livable wages for skilled labor. We sell a premium product with a world class staff. Even when we have to take extra steps or say no to a job , it is worth it because of this value, “health and safety – even when inconvenient.”
Fully understand the process. Then improve it.
– We work to have a stable life. We want to improve so chaos is kept to a minimum and mistakes are caught quickly because perfection is elusive. We learn the ‘why’ behind the ‘what’ so we can deliver an experience that keeps our customers happy many years into the future.
Document it in writing, with pictures. (Or it doesn’t exist.)
– Anyone that has ever done anything worth remembering long into the future has first written it down (and taken a picture). We put fire in people’s homes. This is a task of great consequence. If a tree falls in the woods, and no one is there to hear it, does the tree even make a sound? This will be our approach moving forward. Internet rules apply here. Pics or it didn’t happen.
Consider the success of the next person to touch your work.
– If you make an agreement with a customer, write it down. If you make a plan and don’t tell the next person in line, you are setting them up for failure. Our job isn’t done until we’ve paved the way for others to succeed. We’re in it together, and when we pass the baton, it’s with the momentum to win.
Take the time to communicate with clarity.
– Take a moment to fully flesh out your thoughts. We are putting fire into people’s homes. It is worth the five extra minutes to speak with clarity to your team and customers. No rushed messages or half-heard concerns. We take the time to listen, to explain, and to ensure that when we connect, we’re truly understanding each other.
Step in When Your Team Needs Help:
– We’re a family. We don’t complain about each other because everyone has their load to bear. Give one another grace in moments of hardship. When someone’s under the gun, we’re there, no questions, no keeping score. We step up, pitch in, and lift each other.
Take Ownership for Your Attitude & Decisions:
– Actions speak louder than words. Every choice is a statement, and we stand by ours. We own our actions, celebrate our wins, and learn from our missteps with our heads held high.
Our core values provide clarity during the fall and winter when warmth is a top priority of the Chester County Pennsylvania area. If you would like to learn more please give us a call 610-935-93334 or email us [email protected].
