The Stove Shop’s mission is to help our customers stay warm & save money. Our eight core values provide clarity in our goal. Learn more about The Stove Shop or our historic showroom.
Serve with grace, generosity, & grit:
– Grace: It’s the calm in the chaos, a reassuring presence in a storm. It’s patience, empathy, and a quiet confidence that whispers, “We’ve got you covered.”
– Generosity: More than just giving; it’s a spirit of abundance. We don’t count the cost because we’re investing in relationships, not just making transactions.
– Grit: It’s the fire in our belly, the resolve in our spine. It’s showing up, digging deep, and not backing down because we promised we’d be here for you.
Prioritize health & safety—even when inconvenient:
– Safety & health are central to our business at The Stove Shop. We are putting fire in homes on purpose. Our team takes the responsibility of safe fireplace installation and service seriously. In order to provide a circle of safety for our employees and customers, we invest in quality material, long term education, NFI certification and livable wages for skilled labor. We sell a premium product with a world class staff. Even when we have to take extra steps or say no to a job , it is worth it because of this value, “health and safety – even when inconvenient.”
Fully understand the process. Then improve it.
– We work to have a stable life. We want to improve so chaos is kept to a minimum and mistakes are caught quickly because perfection is elusive. We learn the ‘why’ behind the ‘what’ so we can deliver an experience that keeps our customers happy many years into the future.
Document it in writing, with pictures. (Or it doesn’t exist.)
– Anyone that has ever done anything worth remembering long into the future has first written it down (and taken a picture). We put fire in people’s homes. This is a task of great consequence. If a tree falls in the woods, and no one is there to hear it, does the tree even make a sound? This will be our approach moving forward. Internet rules apply here. Pics or it didn’t happen.
Consider the success of the next person to touch your work.
– If you make an agreement with a customer, write it down. If you make a plan and don’t tell the next person in line, you are setting them up for failure. Our job isn’t done until we’ve paved the way for others to succeed. We’re in it together, and when we pass the baton, it’s with the momentum to win.
Take the time to communicate with clarity.
– Take a moment to fully flesh out your thoughts. We are putting fire into people’s homes. It is worth the five extra minutes to speak with clarity to your team and customers. No rushed messages or half-heard concerns. We take the time to listen, to explain, and to ensure that when we connect, we’re truly understanding each other.
Step in When Your Team Needs Help:
– We’re a family. We don’t complain about each other because everyone has their load to bear. Give one another grace in moments of hardship. When someone’s under the gun, we’re there, no questions, no keeping score. We step up, pitch in, and lift each other.
Take Ownership for Your Attitude & Decisions:
– Actions speak louder than words. Every choice is a statement, and we stand by ours. We own our actions, celebrate our wins, and learn from our missteps with our heads held high.
Our core values provide clarity during the fall and winter when warmth is a top priority of the Chester County Pennsylvania area. If you would like to learn more please give us a call 610-935-93334 or email us [email protected]
The Stove Shop’s Service Area
We offer fireplace and stove installation or service in the following zip codes: 19421 Birchrunville, PA 19405 Bridgeport, PA 19008 Broomall, PA 19425 Chester Springs, PA 19426 Collegeville, PA 19428 Conshohocken, PA 19430 Creamery, PA 19320 Coatesville, PA 19333 Devon, PA 19335 Downingtown, PA 19520 Elverson, PA 19341 Exton, PA 19437 Fairview Village, PA 19436 Gwynedd, PA 19343 Glenmoore, PA 19344 Honey Brook, PA 19438 Harleysville, PA 19442 Kimberton, PA 19406 King of Prussia, PA 19444 Lafayette Hill, PA 19350 Lenape, PA 19353 Mendenhall, PA 19063 Media, PA 19455 Malvern, PA 19355 Malvern, PA 19453 Mont Clare, PA 19543 Morgantown, PA 19454 North Wales, PA 19401 Norristown, PA 19403 Norristown, PA 19456 Oaks, PA 19441Parker Ford, PA 19365 Parkesburg, PA 19474 Salfordville, PA 19492 Zieglerville, PA 19460 Phoenixville, PA 19366 Pocopson, PA 19367 Pomeroy, PA 19464 Pottstown, PA 19468 Royersford, PA 19473 Schwenksville, PA 19475 Spring City, PA 19372 Thorndale, PA 19380 West Chester, PA 19381 West Chester, PA 19382 West Chester, PA 19477 Worcester, PA 19073 Newtown Square, PA 19085 Villanova, PA 19087 Wayne, PA
