Maintenance and Repair Services
Service of gas, wood, pellet fireplaces and stoves for home heat. We do not offer emergency service.
Our service area radius includes most of Southeastern Pennsylvania. Located outside of our radius? Check out National Fireplace Institute’s Find a Pro.
Please note: Service calendar fills up quickly in October, November and December.
Service Form
Submitting this form speeds up the scheduling process. We review these service requests throughout the day, and aim to respond within one business day.
Learn more: How to find your make, model and serial number?
zahed S.
23 hours ago
A very pleasant and seamless exercise installing a pellet stove. Store staff were friendly and informative, initial estimate was clear and fair, stove shop staff were on top of scheduling and communicated with us throughout. The inspection/installation proceeded well on the day - both Nick and Dan were extremely courteous, efficient and professional. There was a factory fault with the insert and the installers noted this and promised it would be rectified/replaced. We would recommend the Stove Shop for what can be a more complex task than we thought it might be (depending on your fireplace/chimney setup). Great experience overall.
Steph B
1 day ago
Really enjoyed working with the Stove Shop. From the showroom to installation everyone seemed really genuine. Shout our to Eric who installed the unit. It looks so good!
Lauren M.
2 days ago
Nick and Danny did a great job with the install. Very friendly and efficient. Returned quickly when needed. Great service!
Saundra G.
3 days ago
My boyfriend and I have been looking at fire place inserts for our house. We were shopping around went to two local places and by far The stove shop is our favorite experience we have had.Jay Fedick was warm and inviting once we came in. We felt like we were a priority, at the other fireplace company we didn’t feel that way. Jay was very helpful and prepared based on our conversation when we setup our appointment! He had estimates already and took his time to explain the different inserts and to help us choose which one best suited our needs. We had tons of questions and he was able to answer them all. Cannot say enough how grateful and what a truly wonderful experience it was to work with Jay. We will be sure to spread the Stove Shop name as well as Jay’s to our family, and friends.
Scott W.
2 weeks ago
No problem too small for the the stove shop experts . Thank you Eric for providing the solution to my gas grill issue.
Mike M.
3 weeks ago
Jay did an amazing job loading the pellets on the trailer
Theresa C.
3 weeks ago
We had been utilizing the Stove Shop for parts and services for years while we had a wood insert. We moved to a home with electric heat and decided to supplement with a pellet stove unit. The in-shop assistance, communication by phone and email, measurement and in-home planning, and install went really good… time will tell if we (eventually) will have a cost savings compared to just using the electric, but we are hopeful.
Susan H.
3 weeks ago
Jay, Nick and Dan at The Stove Shop are incredible. Jay did a great job in understanding what I was looking for and gave me several options for me to consider. He made the experience easy. Nick and Dan did a great job with my chimney inspection. They took the time to answer my question and told me everything they checked and the results of their inspection. I am requesting that Nick and Dan come back for the fireplace insert installation. I highly recommend The Stove Shop.
Nick and Dan did another great job! They installed my natural gas fire insert. They were very neat and gave me updates on their progress. They explained everything to me and I have used it a couple times. It is absolutely wonderful!! I think of Jay, Nick and Dan every time I use the fireplace.
Gina C.
3 weeks ago
Been meaning to write Stove Shop a five star review for a while now! Every single time I call, email, or go into the shop, they are nothing but helpful, patient, knowledgeable, and kind. Ian did our inspection before Eric and Dan did an install for us, and we absolutely LOVE our insert! They were quick, clean and professional. Jay in the shop is so helpful and ready to answer any questions. Nothing but good experiences here and would recommend Stove Shop to anyone!
Rejo V.
4 weeks ago
Kevin was amazing. He took the time to explain how it works, how to maintain the fireplace and few nooks about the previous setup that we had no clue about. Awesome work.
Dan L.
4 weeks ago
Nick and Dan were awesome today. They quickly diagnosed our problem with a gas line and fixed it. They made sure everything was working perfect before they left. We really appreciated their taking their time making sure we understood everything Thank you Dan and Nick
Rick C.
1 month ago
I had a great experience with The Stove Shop from start to finish. I recently had a Harman wood pellet stove installed, and I couldn't be happier with the quality of the installation and the professionalism of the crew.
A special thank you to Dan, Nick, and Dali. They did an outstanding job with the installation. They were professional, knowledgeable, courteous, and took the time to make sure everything was installed properly. They also did a great job explaining the system and making sure everything was cleaned up when the work was completed.
What impressed me most was the attention to detail and the care they took while working in my home. It's always refreshing to have contractors show up who clearly take pride in their work and want the customer to be satisfied with the finished product.
The stove looks great, the installation came out exactly as I had hoped, and the entire experience was smooth. I would definitely recommend The Stove Shop, and especially Dan, Nick, and Dali, to anyone considering a pellet stove or similar installation.
Great work, guys—thank you!
Leanne S.
1 month ago
We had a wonderful experience with The Stove Shop! Everyone was friendly, helpful, and a pleasure to work with. Eric and Collin did an excellent job with the installation and were professional, knowledgeable, friendly, and overall amazing. We’re very happy with our new fireplace, and couldn’t be more pleased with the entire experience. We highly recommend them!
Tim B.
1 month ago
Jay & Alex were absolutely fantastic to work with. I explained what I needed, and they took the time to understand exactly what I was looking for and helped me find the perfect solution for my home.
What really stood out was that they never tried to upsell me or push me toward something I didn’t need. Instead, they gave me honest, knowledgeable advice and pointed out a few things I hadn’t considered, which ultimately helped me choose a product that was a perfect fit.
Professional, knowledgeable, patient, and genuinely focused on helping me make the right purchase. Employees like them are the reason customers come back. I would not hesitate to return for my next purchase and would absolutely ask for Jay & Alex again!
Jenna R.
1 month ago
great service! honest and answered all my questions. Thanks Jay and team
Robert B.
3 months ago
There are no words for the level of caretaking and concern delivered by The Stove Shop. We had a competitor come out and tols us it would be 100K to fix our 2 gas fireplace that wetre working but the remote was failing. We Called Stove Shop and Alex the manager said let them come out he was sure they could get them fixed. A few parts and a repairing of our remotes fixed them 100%. From Kim the sheduler to Nick and Kevin who fixed the units...they were prompt, communicative, cleaned the glas so it was like brand new. And affordable. What a breath of fresh air ro find an honest---quality company....Karen Bausman
Ed R.
4 months ago
We purchased our gas fireplace a few years ago from The Stove Shop. We absolutely have been thrilled with the purchase. Their technicians like Kevin Shea are absolutely the best in knowledge and service. We have them in for our annual inspection and our gas fireplace continues to run perfectly. I highly recommend them to anyone considering a new fireplace.
Jack H.
5 months ago
Nick and Dan installed our Heat & Glo Escape propane insert and did a fantastic job. They were efficient and thorough, making sure to answer questions. They were professional and walked through the controls for the remote with clear instructions.
Thanks again Nick and Dan!
Michelle S.
6 months ago
We worked with Jay to help us determine the right gas insert for our wood Fireplace. We wanted to stay with the traditional look and still have the conveniences of the gas. He was very thorough and patient. He explained the pros and cons of each of the variations of the models. When we left the shop we had a full estimate and plenty of information to mull over and help cement our decision. He was an outstanding sales person, providing us with plenty of information, answering our questions, he was patient and polite and NOT pushy. I would highly recommend him and this business to other people. PS: We drove 4.5 hours to this dealership and we had one within miles of our home; but the sales staff and show room were sadly lacking.
Daniel M.
6 months ago
After after over 25 years of use from our woodstove fireplace insert, which was installed by the Stove Shop, we replaced it with a new pellet stove. The whole experience was great from the people at the store to the installation by Nick and Dan.
Great guys who did a fantastic job. If you want quality merchandise and an installation done correctly, I would highly recommend the Stove Shop!
Ron B.
7 months ago
The Stove Shop installed a new "prefab" fireplace to replace our old one. From the initial meeting with Alex in the salesroom to the final installation, we were very pleased and satisfied with the entire process. Very nice people! All our questions were answered and all of our requests were met. And the price was very reasonable compared to competitors. We would highly recommend The Stove Shop.
william N.
8 months ago
My wife Jill and I bought a Harman (top of the line ) pellet stove BEFORE the big storm of January 25th. We didn't even price shop them because they came highly recommended. After having our Harman pellet stove for one more than 1 month, We Love it. My electric bill went down $90 for the month (during the coldest snap we've had in years). That's awesome!
Phyllis D.
8 months ago
We LOVE our new gas fireplace with heater fan ( replaced existing one ) !! From Alex in the show room to Ian ( surveyor ), Eric and Dan the installers and the ladies in customer service - everyone was great.
Eric and Dan explained everything they were doing. They were neat, professional and efficient! We highly recommend the Stove Shop and we are glad we shopped around. The local place wanted to charge $1500 just to remove our old one 😡 , Stove Shop only charged $300. Thank you again to The Stove Shop!!
Scott S.
9 months ago
We want to thank the entire team at The Stove Shop for an extremely positive experience. This business is the epitome of a successful small business. Everyone we met -- three visits there before deciding what to purchase -- were knowledgeable, friendly and responsive. Special thanks to our sales rep, Jay, who was a pleasure to work with -- he made the decision-making process easy -- and our Installer, Erich, whose experience and expertise were unmatched. We highly recommend The Stove Shop!
Moosekowski
9 months ago
Truly excellent service and would recommend! Their team helped us find the right fireplace for a great price, and they were knowledgeable and helpful throughout the whole process from purchase to installation. If you ever need a hearth for your home, you should definitely talk to the good people at the Stove Shop!
John L.
9 months ago
Stove Shop installed a replacement gas fireplace/heater for an old unit in the home we just purchased. Most importantly, there were several serious safety issues with the old unit and we are grateful for the comprehensive inspection the Stove Shop folks did to identify those before something bad happened. The Stove Shop folks were able to recommend a economical replacement unit and did a wonderful job fixing the safety issues and installing a new unit. From the front line technicians to the back office staff, everyone we dealt with at the Stove Shop was kind, professional, knowledgeable, and focused on delivering outstanding customer service. I would, and will, do business with the Stove Shop again without hesitation and we strongly recommend them to you for all your fireplace and stove needs.
Sierra F.
10 months ago
From the moment we walked into their store we felt welcomed. It was such an easy experience. Wonderful customer service and the salesman was so knowledgeable. The process to select a stove, sign papers, pick an installation date was straightforward. They really do all the hard work for you! Would recommend to anyone looking for a wood burning stove.
Luke B.
10 months ago
From start to finish, the experience was wonderful! The team had their focus on whether stove met my needs and were there to make sure I was happy rather than to simply make a sale. The whole experience was easy and pleasant. Can't recommend the Stove Shop enough!
Chip S.
10 months ago
We have a 29-Year-Old Gas Fireplace and the remote stopped years ago! We had to start and stop at the bottom of the unit. We needed a service on the unit so The Stove shop sent out Kevin to help us. What a great person. He cleaned and serviced the unit and we needed a new Remote which he paired, and it works perfectly! Kevin kept us in the loop through the process! Excellent Service! We will be changing the fireplace in the future and will only use the Stove Shop
John P.
11 months ago
The Stove Shop was great to work with, and the Blaze King Sirocco is heating our home very nicely. Our installers, Nick and Mike, were terrific and were able to do the installation under tough weather conditions of sleet, snow and rain. Nick and Mike walked me thru first fire instructions and all the stove maintenance requirements, so we could be up and running without issues. I highly recommend the Stove Shop.
LULU S.
11 months ago
We are SO happy! Kevin came today and was very professional , knowledgeable and friendly! My husband and I are excited to finally be able to use our 17 year old fireplace again, Kevin did an awesome job! This was our first experience with the Stove Shop and definitely not the last, we will highly recommend these guys to everyone! Thanks guys!
Nick L.
11 months ago
We are absolutely loving our Quadra Fire pellet-burning stove and could not be happier with our purchase! The entire team, including Ian, Kira, Alex, Nick and Mike were great to work with and the entire process was seamless! We installed the unit in our lower level where we entertain and watch The Birds, and we're enjoying the efficiency of the stove which quickly makes the entire space warm and toasty. Also, I got multiple bids from various companies and The Stove Shop was more affordable by $2k, and the other companies didn't even entertain trying to be competitive, so, their loss!!
Matt C.
11 months ago
I recently worked with Brandon at The Stove Shop in Phoenixville, and I can honestly say the experience was top-tier from start to finish. You don’t always expect true professionalism in a world of back-ordered parts and “we’ll be there sometime between sunrise and next Tuesday,” but Brandon sets a whole new standard. From the first conversation, it was clear he knows his stuff—and not in an “I’ve memorized the brochure” way, but in a calm, confident, I actually understand how this works way.
I ended up going with a Heat & Glo SupremeX with birch logs and the greige interior, and Brandon made the whole process feel effortless. He walked me through every detail without ever overselling, answered all my questions, and made sure I understood exactly what to expect. He was accommodating with timing, followed up quickly, and had that “we’re going to get this right” attitude that you rarely see anymore.
What really stands out is that he somehow manages to be both knowledgeable and genuinely funny—the kind of guy who can explain BTUs, venting clearances, and interior panel options while still keeping you laughing. It makes the whole experience lighter, faster, and a lot more enjoyable. But don’t let the humor fool you: the work was meticulous, and he clearly takes pride in doing things properly.
If you’re considering a fireplace or stove upgrade, do yourself a favor and talk to Brandon. Between his expertise, professionalism, and personality, he turns a big home decision into a genuinely smooth experience. The Stove Shop is lucky to have him—and now I’m lucky to have a fireplace that looks incredible and works even better.
Karen
11 months ago
Absolutely superb customer service! Very fast response to inquiry for repair to our pellet stove. Kim who called was knowledgeable, efficient and friendly. We had an appointment for the next day!
Kevin Shea arrived well within the time. He did a thorough job of inspecting our stove. He took extra time to provide instructions on how to clean the stove ourselves, very detailed and he showed us just what we needed to do. The problem turned out to be electrical. He was extremely kind and interacted in a fun way with my granddaughters.
We will be sure to have them back yearly or as needed for checkup and complete cleaning.
susanne S.
12 months ago
My compliments to The Stove Shop for a job well done. They not only create a friendly atmosphere, for also provide expert advice. I am especially grateful to Jay for providing me with the options available to solve my fireplace needs ! They are dedicated to providing excellent customer service !
mary H.
12 months ago
All very helpful from front desk to Jay and Ian and Mike and Nick. I wish I could remember the front desk women names. All were outstanding. We love our new Pellet Stove
Frank M.
12 months ago
A+ organization! Highly recommended for all of your fireplace needs! From my first call, Kim was extremely helpful in finding a solution to what I needed. Once we determined what she suggested would be ideal, we scheduled. Scheduling process was seamless. Kevin was exceptional; professional, knowledgeable & courteous. He completed the project, explained what he did & reviewed the details. We are very happy with the result! From first call to completion, The Stove Shop was excellent!
Steve M
1 year ago
Everyone at The Stove Shop was fantastic from start to finish. Alex was very knowledgeable and helpful at the start and throughout the process. Kira was great bringing everything together at the end and Eric & Dan did a super job with the installation!! Eric & Dan were efficient and went above & beyond with excellent workmanship and attention to all details. Couldn't be more pleased with the experience and recommend The Stove Shop wholeheartedly!
Faith N.
1 year ago
Mike & Nick came to install our pellet stove today and did an amazing job! They left the area super clean and were very friendly and polite. I would definitely recommend the shop and install crew to others!
Rick K
1 year ago
We had a fantastic experience with The Stove Shop! From the moment we spoke with Jay in sales to the expert installation by Dan and Eric, everything went perfectly. The installation of our new fireplace was seamless, and we couldn’t be happier with how it turned out. Eric and Dan really took their time to ensure every detail was just right. Highly recommend!
Christopher R.
1 year ago
Eric and Dan installed a fireplace insert for us and did a fantastic job! Great experience start to finish. They are experts and we highly recommend them.
Meghan M.
1 year ago
Nick and Mike came out to install our new gas fireplace. Exceptional is one of the words to describe this team. They did a quick, thorough job and were professional and courteous. They even saw something concerning with our water heater during install and were kind enough to point it out so we could have it fixed and avoid a disaster. The fireplace is beautiful and I couldn't be happier with the Stop Shop!
Tim C.
1 year ago
From the moment they answered the phone I could tell that I had called the right place for my gas fireplace service needs. They asked the right questions, provided good information and sent Kevin, who was super knowledgeable, competent and courteous. He was able to make the necessary fixes in short order and I'm now good to go. A+ service!!
Edward Y.
1 year ago
The Stove Shop ARE fireplace experts. Kira provides outstanding customer service with guarantees that they keep. Brandon rocks in his ability to repair products they sell or don’t sell. In our case, they provided a repair “in house” within 20 mins that I had attempted to fix using Internet resources for 3 months, paying too much money. They fixed it quick, correctly.. which folks, get your stuff fixed correctly by coming to this shop. Stop playing “I can fix it myself”, DIY.
I would use The Stove Shop Fireplace experts for every future need and recommend you do too. You will NOT be disappointed. Thank you Kira and Brandon.
John C.
1 year ago
I went into the store the first time and was greeted by Patrick, and Jay. They were extremy knowledgeable, helpful, and friendly
The attention that Jay gave to me, explaining all that i needed to know, in order to purchase the perfect Pellet stove and neccessary accessories for just the right installation. Numerous times since my purchase i returned to the store with many questions. Once again Jay gave me pointers on how I should do my install, additionally it was explained to me the differences between the various pellets and why some are definately a better quality. Jay even went as far as to check the internet for info that he was unsure about. Out of the various similar local shops that i visited, they were by far, in my opinion, the best. Go check them out. They are all very nice. If i could give him/them 10 stars i would.
Stephen L.
1 year ago
Eric and Al worked continously and efficiently installing our gas insert in much less time than projected. They thoroughly answered our questions about the planned installation and provided a great tutorial about the system operation when completed. All aspects of the installation went smoothly and importantly Eric and Al were personable and a pleasure to work with.
Rick S.
1 year ago
I visited the stove shop to view units that I will be purchasing for my home out of state. The sales manager, Alex, provided me with thorough details and demonstrations even though he knew I was not going to purchase from his store. With this level of customer service, I would highly recommend purchasing from the Stove Shop.
Rob D
1 year ago
The Stove Shop was excellent to work with! Great product selection and fair pricing. The crew was great to work with, and they did an excellent job installing the fireplace insert! Thanks you!
Jeff V.
2 years ago
Great experience and install with Stoveshop. Working with Alex, Kira and Ian was easy and I would recommend them!
Peter F.
2 years ago
A knowledgeable, Friendly, and Very professional staff who went beyond to render excellent service- Highly recommend!!
Mark R.
2 years ago
Great experience!
The technician was on time, very friendly and did a terrific job servicing my gas fireplace. I would highly recommend The Stove Shop if you are in need of fireplace service or repairs.
Mark
Greg D.
2 years ago
The Stove Shop did a fantastic job installing our new wood stove! From start to finish they were easy to work with and communicated with us every step of the way. Kira kept everything on schedule with our install even after we had a delay in some items ordered. Eric and Casey did a great job installing the stove! We've used everyday since! Thanks again to everyone at The Stove Shop. We highly recommend them!
Phillip P.
2 years ago
Wonderful service, friendly staff, family-run for 5 decades
Bill M.
2 years ago
The team at the Stove Shop were great from start to finish. Eric and Casey replaced our old insert/gas log set with the fancy new heat & glo escape 35. Eric took his time to explain everything about the unit, how to use the controls, and what to do if something unexpected happens.
The new insert heats up the entire first floor, has good controls, and can even be controlled via app or google home. We have been using it nonstop.
Most importantly, the cat loves her new fireplace. As soon as it’s turned on she takes up a post right in front of it.
David P.
2 years ago
Scott and Kari were a tremendous help in helping me get the right parts to repair my wood stove insert.
Jennifer L.
2 years ago
We recently purchased a new pellet stove insert from The Stove Shop in Phoenixville to replace our old one. The entire experiencefrom start to finish has been excellent! It started when we walked into the showroom and were greeted by Jay. He is very knowledgeable. He walked us around and explained all of our options without trying to "upsell" or sway us in anyway. Once we had decided which insert we wanted, Jay helped us to get scheduled with Alex who came out to check our fireplace. The best part was, Jay called Alex and he was able to stop by that same day on his way home! We were given a couple different quotes so that there would be no hidden fees at install. Once everything was purchased and delivery scheduled the day finally arrived! Eric and Casey came out to do the installation. They did an excellent job! They paid close attention to detail and safety to ensure everything was set up properly. Eric and Casey even took the time to go through and explain everything about how the system works and all the maintenance steps needed to keep it running. Additionally Kira has done a great job keeping things moving smoothly from behind the scenes. Overall from start to finish The Stove Shop has been an excellent business to work with from start to finish! I highly recommend them and have already recommend them to my neighbor! The best part is we are supporting a local family owned business!
Michael W
2 years ago
Just had our new fireplace installed by The Stove Shop Fireplace Experts! Eric and Casey did a great job, were friendly and efficient and kept us informed at each stage! Thanks!
Phil G
2 years ago
Love our propane fireplace insert and it really heats the downstairs well. Installation was done very professionally. The two gentlemen were very pleasant and respectful and explained everything so well. Would definitely recommend them for your installation.
Logan B.
2 years ago
To sum up my experience with The Stove Shop, including Jay in the showroom, Eric and Casey at my house and Kira in the office, I should have put this fireplace in 10 years ago! I have used it every day since Eric and Casey installed it. I am thrilled with the look, the functionality and the entire experience working with The Stove Shop! Jay helped me feel confident in picking the right product for my kitchen and providing me with everything I needed to navigate my HOA approval process. Eric and Casey did a quick, clean and beautiful installation and took time to walk me through the really cool remote control and other features of my new fireplace. Kira has been on top of any office related questions and made that part of the process super easy. Thanks Stove Shop! I will definitely recommend you to my friends and neighbors! I only wish we had met sooner! Better late than never!
Ned D.
2 years ago
Extremely friendly, helpful and knowledgeable team. They solved my existing fireplace issue.
James K.
2 years ago
Outstanding from start to finish: Price, Product and Process!
Jay in sales who helped me find the right stove for my needs.
Eric and Casey, installers who take pride in their work and took the time to explain all the features of the new stove, including the remote, once the installation was completed.
And Kira who kept the whole process organized.
Great job everyone!
Chuck M.
2 years ago
Fantastic experience with The Stove Shop.
We couldn’t be any happier.
All services from planning to installation and customer service were very professional.
Lewis G.
2 years ago
From my first interaction with the salesperson to the installation team to the business manager, The Stove Shop exceeded our expectations. Completely Satisfied.
Lew
Jeff L.
2 years ago
We received exceptional customer service from every team member, both on the phone and in person. They attentively listened to our needs and provided outstanding service. It felt like interacting with friends of the family, making us feel very welcome. Thank you, Jay, for providing quality workmanship which was completed in a timely manner.
Liz
2 years ago
I just had my fireplace installed and am looking forward to trying it out on cool evenings. Eric and Casey (on-site) were terrific to work with, as were Scott and Kira. They were efficient, knowledgeable and communicative during the process. Definitely recommend the Stove Shop for high quality service.
Updated: 2/25. Still loving the fireplace and wanted to share that I had a question about operating the remote and the Stove Shop sent Ian to help me. He was terrific and explained how to resolve the issue. Thanks again, Stove Shop for great service!
Christine H.
2 years ago
We purchased a new fireplace from and installed by The Stove Shop. They have a great showroom right in Phoenixville. The staff was friendly, knowledgeable, helpful and professional. They answered all of our questions and gave options including timeline of delivery and install to help with our decision. The install went smoothly and the fireplace is beautiful. Thank you Stove Shop Team!
(Mantle and stone purchased elsewhere)
Soko B.
2 years ago
Bought the Vermont Castings stove and it’s the best investment I’ve ever made in my life. Terrific company with incredible products and knowledgeable staff. Love em!
Matt S.
2 years ago
There aren’t words for how great of an experience we had with the Stove Shop! From the beginning through installation, the process was flawless. Excellent communication and craftsmanship. I’m so glad I kept my business local. Special thanks to Alex, JC and Eric for all of the extra effort.
Fritz
3 years ago
We have dealt with The Stove Shop for years, we just had a new Heat & Glo Escape natural gas insert installed replacing a unit that was underperforming (not their fault). Their service and expertise in this specialty business is outstanding. They view us as a valued customer and bend over backwards to make sure things are right. They are very approachable and easy to talk to - Cyndi and Alex and Eric answered every question we had thoroughly and comfortably. We are happy and confident with our purchase.
susan V.
3 years ago
We have a sunroom that isn't insulated, and of course, it's our favorite spot in the house, so when the weather gets too cold to keep the doors open, it's sad around here. We had the idea to put in a stove and within weeks we'd chosen a model, received expert support on how everything would work, and it was being installed. A few days later, the Stove Shop reached out to say there was one last small piece - our ceiling is higher than average out there and the guys didn't feel great about not adhering the exhaust pipe to the wall. They came back out in short order and installed in minutes. They were thinking of us once the job was technically already done. It hadn't been something on the original order - I had changed the location of the stove between estimation and install, so something like that would fall through.
Aside from the incredible service and it working even better than expected, it looks great and really makes the room. We could not be happier.
Dave H.
3 years ago
Very pleased with my new QuadraFire woodstove. This is a huge upgrade from my last stove, which I'd had for about 25 years. Also purchased the old stove from The Stove Shop, and I was happy to return to them. Thanks to Scott and Kira as well as the installers for a very pleasant and effortless experience. I would recommend the QuadraFire models to anyone looking for an easy to operate, clean burning, and efficient woodstove. Lots of performance for the money.
Dan N.
3 years ago
I called The Stove Shop in search of new firebrick for our Majestic fireplace (referred there by Majestic). Kira was very helpful looking up the parts and getting them ordered. The price was reasonable, the turnaround time was quick, and none of the panels were damaged. I am outside their service area unfortunately, but I would definitely return for firebrick or other Majestic parts.
Janet B.
3 years ago
Our experience with the team at The Stove Shop has been nothing short of excellent! They do a great job communicating timelines and answering questions. The expertise of the team is obvious as you work through the process with them and this provided us with the confidence that we made the right decision in working with the folks at The Stove Shop. Kira went above and beyond with scheduling, Alex helped us with the vision, and Eric and Casey with professional installation. Highly recommend!! Thank you.
Gerd K.
3 years ago
Really great folks over there. Very pleased with the whole process, start to finish. In this day and age it´s rare to get such good service. A week after the installation, Bill dropped over to see if everything was ok. I told him things were good but I was running low on pimento loaf. Without hesitation Bill pulled a 1/2 pound out of his briefcase with some fresh kaiser rolls. In two minutes flat he whipped up a couple after sale sandwiches. What a guy!
Fran K.
3 years ago
We ordered a floor model sealed fireplace. The Stove Shop was easy to work with throughout the sales and installation process. The installation was smooth and they went above and beyond in diagnosing a gas leak as well as fixing a mistake by the general contractor who installed paper back insulation in the fireplace bump out. Once I had the gas leak fixed, they returned and verified the correct operation of the unit. Highly recommend.
Sarah K.
3 years ago
We just bought a pellet stove and installation from the stove shop and it was a very easy process. Everyone we spoke with from sales to scheduling to install were friendly, knowledgeable and efficient. We highly recommend!
Ronald W.
3 years ago
The men showed up promptly and immediately put down a canvas on my floor to avoid dirt. They installed my insert unit in 3 hours which included taking out the old sleeve on my two story house. We are very pleased with their expertise.
Michele L.
3 years ago
From start to finish every employee we dealt with at the Stove shop was informative, responsive and professional. Thank you— We LOVE our new gas insert!!
Joseph R.
3 years ago
The staff and customer service is top notch! The sales team is very knowledgeable with the large selection of options, guiding us to the right decision for our conversion from wood to propane. Our choice was quickly available for a seamless two hour install before we were up and running. The ambiance and warmth are amazing! We would highly recommend The Stove Shop.
alex M.
3 years ago
Friendly and helpful staff, nice showroom.
Victor S.
3 years ago
Friendly and professional. We are enjoying our new pellet insert. They did a great job with the installation.
Barry S.
3 years ago
Very knowledgeable and nice people. I inquired about a woodburning insert. They could have sold me E one but told me my room was really too small for one and it would be too hot and I would not be happy with it. Other places might have taken the sale and not worried about the customer being happy down the line.
Mike G.
3 years ago
The Stove Shop installed a Harmon63 pellet stove for us and we could not be happier with it and with them. Very professional, helpful, and kind from start to finish. Everyone we encountered was wonderful. The project was finished in less than 4 hours and it's only been 3 days into the cold weather and I am already convinced it was an excellent decision. When temperatures get below freezing , our current heating system cannot keep up. This stove runs at a very high efficiency and high heat output, and far exceeded my expectations and even the assessed estimate of what kind of heat output we could expect. The stove is heating other rooms of our house.
I look forward to working with them in the future, and you would be wise to shop from them for any stove need. We are lucky to have them in southeastern PA.
Ed R.
3 years ago
We purchased our gas logs insert from the Stove Shop approximately one year ago. The sales team, installer and today Ian their service tech are truly outstanding. We would highly recommend the Stove Shop. Thank You!
Joe A.
3 years ago
We could not be more pleased with every interaction with everyone at the Stove Shop. We absolutely love our new, gas fireplace. The end product is beautiful and all service was friendly , responsive and efficient. We are so grateful for this experience!
Jan B.
3 years ago
If you are planning to put in a fireplace or stove go to The Stove Shop, you won't get burned!!
We went to the Stove Shop where we had purchased our fireplace insert 16 years ago to see about getting a new one even though we have had no problems with the old one except the yearly maintenance is difficult. A new one would have the same issues, so the salesman (whose name I can't remember) told us that a new one would have the same problem and our old one should be good for quite a few years to come. He basically talked us out of buying a new one and his colleague agreed. they gave us a suggestion for a chimney sweep that would be much cheaper that a new fireplace.
If we decide to switch to a gas fireplace in the future we will definitely be coming back to The Stove Shop.
Bill M.
3 years ago
I've been selling real estate for the last 23 years and the toughest part about a referral is: are they going to show up, are they going to do what they said they would and is the quote going to match the bill. The answer in every category a resounding YES!
Ian the service tech is a rock star! Conscientious, professional, friendly, courteous and super knowledgeable! Who knew spiders could take out a propane fireplace!! Ian did as soon as he arrived! When Ian was finished with the service call both fireplaces were in outstanding working order, cleaner than ever before and operating perfectly! Thank you for being on your game, experience does matter! And I will absolutely refer your business!
Sharon N.
3 years ago
I highly recommend The Stove Shop Fireplace Experts. Everyone at the store as well as the installers were so helpful in making my decision to replace my wood stove with a propane stove. I really love my new stove. Thank you very much!
Rick B.
3 years ago
The Stove Shop is a well established business in which the entire staff is professional, courteous and very well informed.
They offer a wide range of quality products and an outstanding delivery and installation service.
Ed F.
3 years ago
I called a week or so ago to set an appointment to have our gas fireplace serviced re it had stopped working. Ian showed up right on time and he was exceptionally knowledgeble about the system.
He saw the problem right away, replaced a part, cleaned the entire system and was finished in about an hour. I was impressed. I have used other services in the past but the service didn't compare to today's. Thank you Ian & The Stove Shop.
Tami M.
3 years ago
Excellent service!!
Phil G.
3 years ago
We recently remodeled our Family Room wall which included a replacement of our existing wood-burning fireplace with a gas-burning unit from Stove Shop, along with some major re-designing.
Cyndy Ryan and Alex Simpson were extremely helpful, providing insight and input to the project that went well beyond selecting the best fireplace insert to purchase.
My wife & I are very happy with the finished result and can't thank Cyndy & Alex enough.
Dan C.
4 years ago
We had a great shopping experience at The Stove Shop. We recently purchased a gas insert for our fireplace and the entire process from start to finish was stress free. The Stove Shop staff are extremely friendly and knowledgeable of the products they sell. Installation was just as easy and really fast. The fireplace insert we chose is wonderful and has made our family room a cozy place to hang out. We love it!!!
Tom C.
4 years ago
We began the process of replacing our nearly 40-year old wood fireplace insert with a visit to The Stove Shop based on a recommendation. My wife and I spent a couple of hours there looking at possibilities and getting educated by Cyndy on options and planning recommendations. Our chimney needed repair and the fireplace required creosote remediation, so we knew this was going to be an expensive investment. The team at The Stove Shop was excellent to work with through each phase of the process with timely communication and excellent follow-up. The Excursion III was installed on time and we're awaiting the propane install this week. I can't say enough how pleasant the experience has been working with everyone at The Stove Shop and I highly recommend their products and services if you're looking to install or upgrade your fireplace / stove.
Jennifer B.
4 years ago
We had a great experience with the team at The Stove Shop. From sales to installation, everyone was friendly and responsive. After installation, we realized we didn’t love the surround we had been given for our new gas fireplace, so I requested to see a different size. They were happy to accommodate and came out quickly to swap it out for us. The whole team was easy to work with and I love the finished product.
Why Should I Get My Fireplace Serviced by The Stove Shop Fireplace Experts in Phoenixville?
- We are honored to help our customers stay warm and save money through regular gas fireplace service, pellet insert cleanings, and wood stove repair. The Stove Shop will use our experience to help you get your fireplace working.
- Our staff has over 100+ years of collective experience with gas, wood and pellet NFI certifications. Since 1977, our mission has been to help our customers stay warm and save money. The goal is to fix your hearth product, not waste your time with multiple visits.
- Many of life’s best memories are created around the fire! We love wood stoves, pellet heaters, electric inserts and gas fireplaces. Many of us use products in our own homes, that is why we know the ins and outs or little details other retailers skip.
- We are stewards of a locally run, family owned small business that makes a difference in our Phoenixville, PA community. We love what we do and are proud to work together to help you stay warm and save money by heating where you live.
The Stove Shop Fireplace Experts helps you stay warm & save money.
The Stove Shop Fireplace Experts has been helping Phoenixville, PA and surrounding communities in Chester county, Montgomery county, Delaware county and Main Line Pennsylvania stay warm and save money since 1977. We started selling wood stoves with Vermont Castings back during the 1970’s oil crisis. Now, we install and service gas fireplaces, pellet stoves and of course wood stoves. (We even carry electric fireplaces and inserts!)
We Do Not Offer Emergency Service
The services offered by The Stove Shop are for secondary heat only. We do not offer emergency 24 hour service. If you ever smell gas, call the gas company and request a shutoff immediately! If you see smoke, call the fire department. If you you have a chimney fire, close the damper immediately. Please remember, homeowners assume the responsibility of fire in their home when using a fireplace or stove. We do everything in our power to help you stay safe, but ultimately safe use and maintenance of a fireplace or stove is up to the user. Responsible burning and regular yearly service are essential for safe use.
Our Service and Repair Offerings
We offer a variety of repair services from natural gas fireplace service, natural gas fireplace insert service, natural gas stove service (heating), propane fireplace service, propane fireplace insert service, propane stove service (heating), chimney sweeping, level 1 chimney inspections, level 2 chimney inspections, wood stove repair, wood stove sweeping, wood fireplace chimney sweeping, wood fireplace insert chimney sweeping, pellet stove repair, pellet stove cleaning, pellet fireplace insert repair and pellet fireplace insert cleaning.
Buy Fireplace & Stove Parts
If you need assistance finding fireplace service parts or stove service parts, we can help! Fill out our part lookup form. (All we need is your make and model.)
Yearly Fireplace Service & Off-Season Specials
Yearly service is highly recommended. Keep an eye out for discounted spring and summer stove and fireplace service!
National Fireplace Institute (NFI: Find a Pro)
If you did not receive your installation from The Stove Shop, you must be in our service radius. If we are unable to help service your fireplace, we will often recommend referring to the National Fireplace Institute (NFI) for a certified wood, pellet or gas service professional.
During colder months, our service schedule gets quite backed up. We might recommend you to NFI Certified Service Professionals if you own a fireplace or stove we are not comfortable servicing. The Stove Shop installs and services fireplaces and stoves primarily from the Hearth & Home Technologies family including Heat & Glo, Heatilator, Majestic, Quadra-Fire, Vermont Castings, Harman and SimpliFire.
Replacing an Old Fireplace or Stove
If your fireplace or stove is older than 20 years, you made it. Congratulations! You are in the golden years of your appliance. A lifespan of two decades is a major benefit of proper maintenance and regular service. At a certain point, even yearly service will not keep an old appliance running forever. We find most units beyond 25 years often need replacement.
Gas fireplaces, for example, use specific parts for each model. Some replacement parts for units older than 15-20 years are no longer available, like the infamous discontinued Honeywell RF valve. We dislike this as much as anyone and wish replacement parts were always available.
We would always prefer to fix your functional fireplace than recommend a new appliance. In the unfortunate event that your fireplace is nonfunctional, we are here to help you navigate buying a replacement. Replacement is not our goal when servicing your fireplace, but it is something you should be prepared for if your appliance is older than 15-20 years.
If you live outside of our service area check out the National Fireplace Institute, the Chimney Safety Institute of America or the National Chimney Sweeps Guild.
