Top 5 Problems Customers Have When Buying a New Fireplace or Stove Online
- New fireplace or stove arrives broken.
- No one is available to install your fireplace or stove purchased online.
- Fireplace or stove is incorrectly installed by an inexperienced contractor.
- Your new hearth product purchased online needs service, but on one will repair it.
- New fireplace or stove sits unused because you can’t get it fixed.
1) You new fireplace or stove purchased online could arrive broken.
New fireplaces and stoves travel long distances to get to your home. Specialty hearth retailers have experience unloading, storing and moving fireplaces and stoves. Hearth appliances are heavy and easily damaged. Specialty retailers have tools to safely move and install these appliances. When homeowners order fireplaces online for delivery, they often arrive damaged or get broken in the process of unloading. Be aware of internal damage and all warranty information. Many fireplace manufacturers will only warranty a fireplace installed by a certified installing retailer.
2) No one will help you install your new fireplace or stove.
Installation of fireplaces and stoves takes experience. Every home is different and experienced installers are very rare in the hearth industry. NFI Certification is a watermark of quality and education. If you are getting a new fireplace or stove installation, check into the NFI certification of your installation company. Many times, experienced hearth shops will not install products purchased online. Specialty hearth retailers have no way to ensure quality of your product if it is purchased from a website.
3) Your fireplace or stove is incorrectly installed by inexperienced contractor.
In life, experience if essential when installing a fireplace or stove. Fire deserves respect. Inexperienced contractors are not suitable fireplace installers. There is too much that can go wrong when intentionally installing fire in your home. Hire an NFI certified fireplace installer to do your project.
Do not cut corners and hire an inexpensive installer that has no experience. Installing fireplaces safely is not as easy as it looks. High quality installation companies make installing fireplaces look easy, but trust us, you do not want the liability of installing your own fireplace or stove. Hire an insured, certified fireplace or stove installation company using the NFI Find a Pro lookup tool.
4) No one will service my fireplace or stove.
Getting a safe installation is just the beginning of your new fireplace or stove. Now, you need yearly service so it works through the winter. If your gas fireplace purchased online breaks in the middle of the winter, who will repair it? Many homeowners who buy an online fireplace are frustrated when looking for service. Working with a local fireplace installation company means you have a business at your back when you need repair.
5) Your fireplace or stove is unused because you can’t get it fixed.
Worst case scenario is you get a beautiful new linear gas fireplace installed and it will not work because no one will service it. You do not want a non-functional expensive fireplace sitting untouched in your living room. You want to be able to use your new fireplace or stove and the best path to having reliable zone heating with a new hearth product is getting a local fireplace shop to do the installation. Support local business and go to your specialty fireplace retailer today! Check our fireplacedirectory.com or NFI Find a Pro to find a high quality fireplace retailer near you.
At The Stove Shop Fireplace Experts in Phoenixville, PA, we have seen too many people burned by purchasing their fireplace or stove online. If you want to get a new fireplace or stove installation, go to the trusted fireplace installer near you! If you have any questions check out our Fireplace Experts blog or give us a call 610-935-9334.
